Stockists Frequently Asked Questions

General

What is Maeok?

  • Maeok is a business-to-business fashion market.

What does the word Maeok mean?

  • It is a portmanteau for Maestro and Nook~ A private marketplace for fashion industry experts.

What makes the concept unique?

  • Maeok focuses on luxury and contemporary labels, and drastically simplifies the commercial buying process.

What categories are featured?

  • Men’s RTW, Women’s RTW, Shoes, Handbags and Luggage, Outerwear, Accessories, Home, Gift, Jewelry, Watches, Lingerie, Bridal, Swimwear and Resort.

What kinds of labels are NOT accepted?

  • Low quality discount merchandise, counterfeit, second-hand, primarily tee shirt or sneaker labels are not a good fit for the site.
Membership

How much does it cost to become a member?

  • Membership is complimentary for fashion buyers.
Approval Process

How long does it take to get approved?

  • The process can take up to one week and entails verifying that the fashion buyer represents a boutique, retail shop or department store.

I am a shopper. I am looking for fashion merchandise at wholesale prices. Is Maeok the place for me?

  • Sorry, Maeok is not for retail customers.

I have not received my login details. How do I proceed?

  • Please check the junk mail folder of your pop forwarding email client and your web based email provider.
Purchasing

What is the minimum purchase order size?

  • This is set by each fashion label. Some offer 1 unit minimums. Others start with 4 to 8 units.

What is the maximum purchase amount per transaction?

  • This depends upon the shipping destination and the payment gateway but is typically $10,000 USD.

What credit cards can I use to make purchases on Maeok?

  • Major credit cards such as Visa, Mastercard, American Express, Eurocard and Delta are accepted. Debit cards with the visa and Mastercard logos are also accepted.

What is the return/ refund / shipping policy?

  • Each fashion label sets its own policies which are viewable in the store front.

How do I track my shipment?

  • The fashion label will provide you with email tracking information.
Relationships

I love working with my representatives, does Maeok cut them out of the buying process?

  • Maeok does not cut representatives out. Maeok simplifies the process for designers’ authorized representatives through its convenient online portal.